Return and Refund Policy

Effective Date: September 20, 2026

At Elvoria Goods, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, eligible items may be returned or exchanged within 30 days after delivery, subject to the conditions below.

1. 30-Day Returns

Customers may request a return or exchange within 30 days from the date the order is delivered.

To qualify for a return, the item should:

• Be unused and in its original condition.

• Be returned with its original packaging and included accessories, where applicable.

• Not have been modified, misused, or damaged after delivery.

• Include the relevant order information or proof of purchase.

2. Free Returns and Exchanges

We offer free returns and exchanges for eligible items within the 30-day return period.

If an item arrives damaged, defective, incorrect, or materially different from the product information provided at the time of purchase, please contact us as soon as possible.

We may request photographs or other information to help us review the issue.

When a return is approved, we will provide the applicable return instructions.

3. Non-Returnable Items

Items may not be eligible for return if they:

• Have been used or damaged after delivery.

• Have been modified or altered.

• Are missing essential components or accessories.

• Have been damaged through misuse, improper installation, or failure to follow product instructions.

• Are specifically identified as non-returnable on the applicable product page before purchase.

Any applicable product-specific restrictions will be disclosed before purchase.

4. How to Request a Return

To request a return or exchange, contact:

Email: khristine-sm17041998@outlook.com

Please include:

• Order number

• Customer name

• Product name

• Reason for the return or exchange

• Photos or supporting information when applicable

Please do not send an item back until you receive return instructions from our customer service team.

5. Refunds

Once an approved return is received and inspected, the applicable refund will be processed.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

If you have not received an approved refund within the applicable processing timeframe, please contact:

khristine-sm17041998@outlook.com

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product information provided, please contact us promptly.

We may request photographs of the item, packaging, shipping label, or other relevant information.

Depending on the circumstances, we may provide a replacement, exchange, or refund.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed because orders may enter processing or fulfillment shortly after being placed.

If an order has already been shipped, the standard return process may apply.

8. Return Address

Return instructions and the applicable return address will be provided by our customer service team after a return request has been reviewed and approved.

Customers should not send returns to an address obtained from an unrelated source.

9. Contact

For questions regarding returns, exchanges, or refunds:

Elvoria Goods
Email: khristine-sm17041998@outlook.com